At Lougheed Flowers we are committed to providing you with the highest quality & best service possible. We never want to compromise our standard of excellence.
Quality fresh flowers & designs, fast & friendly service–that is our commitment and we stand behind our word.
If you are not happy with your Online purchase we will make things right by replacing it promptly or providing a full credit to you.
Contact us–we like compliments but we really appreciate hearing about any concerns.
Flower Substitution Policy
Occasionally, flower substitutions may be made to your flower bouquet due to the unavailability of certain flowers throughout the world at specific times of the year. Focused care is taken to maintain the look, feel, colour, design and impact of the flower arrangement.
Additionally, substitution of certain keepsake items may be necessary due to increased demand especially during holiday giving.
In a single flower arrangement such as an all rose bouquet or all orchids, we make every attempt to match the flower type, but the colour may be substituted.
Please note that roses and cut flower bouquets need to be placed in fresh water. Roses and cut flower bouquets should not be positioned in direct sunlight. Water regularly. Arrangements that arrive in special “floral foam” also require regular watering to preserve freshness and ensure longevity.